Scheduled Maintenance

Proactive vs Reactive

Computer Trendz offers monthly maintenance packages to keep your computers running smooth and to help catch problems before they start instead of after they happen.  The pricing structure is set up to cater to any size of business as the monthly cost is scaled based on number of computers being maintained.

You will be given one guaranteed visit per month to perform our monthly procedures. Systems covered under our maintenance program will be given unlimited oncall troubleshooting and support as needed through the duration of the contract, even if it's not on a regularly scheduled day.

We stick to a set of guidelines with each visit on these scheduled maintenance visits.

Pricing & Procedures

Workstation

$35 each/ month

  • Virus Removal
  • Startup Optimization
  • File Cleanup
  • Verify Backups

Every visit we will do the following checks on each workstation computer:

  • Event log audited for errors/warnings, hardware failures
  • File Backups verified, backup logs checked
  • Virus, spyware/malware, etc, all removed if found
  • Windows startup processes audited
  • Internet toolbars removed
  • Temporary files and cache removed, including windows temp and internet temp

*Note:  Servers will not be shut off, fans cleaned as needed.  Laptops will not be disassembled but heatsinks will be cleaned out externally with air. This will not be done every visit but as needed.

 

Server

$65 each/ month

  • Workstation +
  • Scheduled Reboots
  • App Specific Tasks
  • SQL/Database
  • 20GB Cloud Backup

Server maintenance will follow these guidelines:

  • The same steps (above) for workstations will be performed (check logs, audit processes)
  • Controlled reboot schedule (after business hours as required)
  • Server-specific or application-specific tasks performed as needed*
  • Free online cloud backup account.

*Note:  Some servers may have specific applications not present in workstations.  For example, SQL/Database servers may be present that require additional steps for backup, email/web servers and other applications will have their own set of error logs that will need to be checked.  A list of server specific tasks will be created on the initial visit and those tasks will be performed as part of our scheduled service visits.

Monthly charges assume 1 guaranteed visit per month.  Other options are available, details on the signup page.

Terms & Billing

Day of Service:  Upon sign-up you will pick preferred day of week, week of the month, and preferred time of day for services.  The day scheduled can be estimated at sign up if needed.  The day and time will be flexible (in case days scheduled fall on holidays or other business scheduling conflicts) and will be considered tentative until we call prior to the visit to make sure the date and time scheduled still works for your schedule before coming out.

Free On-Call Support:  If you have any maintenance related issues or troubleshooting needs on any of the systems under contract, we will troubleshoot the issue free of charge through the duration of the contract during normal business hours. If you have problems daily, we will be onsite daily!

Subscription Duration:  Your maintenance subscription will last for a minimum of 12 months, and can last any duration.

Payments:  Each invoice can be paid online through recurring billing (Braintree Processing) or through manual billing if you prefer to pay by check as the services are performed.

Work Log:  All notes taken on services performed per visit will be logged in our online ticketing system and will be accessible to you at all times.

Additional Services & Equipment:  Additional projects outside the scope of the office computers (web development, building wiring, new WiFi systems or other equipment, etc) can be quoted as needed. The Maintenance Program covers the labor of issues pertaining to the systems covered, but any hardware or equipment needed (new computers, hard drives, power supplies, etc) will be billed separate.

 

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For questions about our service, please call us at (918) 895-4000

 

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